Privacy policy

SanitairLuxe attaches great importance to the protection of your personal data. In this privacy statement we explain which personal data we process, for which purposes this takes place and which rights you have.

Controller

SanitairLuxe is the controller within the meaning of the General Data Protection Regulation (GDPR) for the processing of personal data as described in this privacy statement.

For questions about this privacy statement or the processing of personal data, you can contact us via info@sanitairluxe.nl

 

What personal data do we process?

We only process personal data that is necessary for our services. This includes, among other things:

  • Name, address and contact details

  • Payment and invoicing details

  • IP address and data on the use of our website

  • Email address (for example for contact requests or newsletter subscriptions, only with consent)

 

Purposes and legal bases of processing

We process personal data for the following purposes:

  • Performing and handling contracts, including processing and delivering orders

  • Handling payments and invoicing

  • Customer service and communication

  • Improving our webshop and services

  • Marketing and newsletters, only where explicit consent has been given

  • Complying with legal obligations, such as tax retention requirements

Personal data is processed on the basis of performance of a contract, a legal obligation, the consent of the data subject or a legitimate interest.

 

Retention periods

Personal data is not kept longer than necessary for the purposes for which it was collected, unless a longer retention period is required by law.

In accordance with legal obligations, tax and administrative data is kept for a maximum of 7 years.

 

Sharing personal data with third parties

We only share personal data with third parties involved in our services, such as payment providers, shipping partners and IT service providers.

Processing agreements have been concluded with these parties to ensure an appropriate level of protection of personal data.

If personal data is processed outside the European Economic Area (EEA), we ensure appropriate safeguards, such as standard contractual clauses (SCCs) approved by the European Commission.

 

Cookies

Our webshop uses functional, analytical and – where applicable – marketing cookies.

Functional cookies are necessary for the website to function correctly. Analytical and marketing cookies are only placed with consent. Cookies help us to improve the website and optimise the user experience.

More information about cookies can be found in the  Cookie policy on our website.

 

Security

SanitairLuxe takes appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, unwanted disclosure and unlawful alteration.

 

Rights of data subjects

You have the right to:

  • Access your personal data

  • Have your personal data corrected or deleted

  • Object to the processing of your personal data

  • Withdraw your consent, where processing is based on it

  • Transfer your personal data (data portability)

You can submit requests relating to these rights via info@sanitairluxe.nl We will respond within the statutory time limit.

 

Complaints

If you have a complaint about the processing of your personal data, we kindly ask you to contact us first.

In addition, you have the right to lodge a complaint with the supervisory authority:
Dutch Data Protection Authority (www.autoriteitpersoonsgegevens.nl)

 

Changes

SanitairLuxe reserves the right to amend this privacy statement. The most current version is always available on our website.